Returns & Exchanges
At The Furniture & Mattress Warehouse, we want you to be completely satisfied with your new home additions. If your purchase doesn't perfectly fit your space or comfort needs, our straightforward return policy ensures a hassle-free resolution within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare the Item
Ensure the furniture or mattress is in its original condition and securely repacked in the original packaging to prevent damage during transit.
Schedule Pickup or Drop-off
For large furniture items, we will coordinate a professional carrier pickup; smaller accessories can be returned via our authorized courier partners.
Inspection and Refund
Once our warehouse team inspects the item to confirm its condition, we will issue a full refund to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing